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Attended Access Billing Procedures

The cable modem bill is a part of the Bardstown Connect TV bill. Billing begins on the date of the modem installation. Bills are sent out monthly.
A customer must be a minimum of 18 years of age to subscribe to services.

Rate Change reserves the right to modify monthly recurring fees, connection fees, and equipment fees or to add new fees at any time with 30 days prior notice. If service has been prepaid, the new charges will not become effective until the expiration of the pre-payment.

Changes to Service and/or Billing

A customer may call to make a change to his/her service. Billing or service change begins on the day the change is effected.


The customer agrees to pay a 15% collection fee plus court costs in addition to the amount owed. In the event that the customer fails to pay, all amounts due under this agreement and if refers this matter to an attorney, the customer agrees to pay, in addition to the amount due, any and all costs incurred by as a result to such action, including a reasonable attorney’s fee.

Billing Disputes

Customers have 30 days to register a billing dispute with will notify the customer within 21 days of receipt of said billing dispute and will work toward resolution within 30 days. The Customer is still required to submit the undisputed portion of the bill. Please always notify us first of any billing questions.

Disconnection of Service reserves the right to terminate access to accounts immediately without notice, upon the rejection of any credit cards and/or violation of infringements.

Reconnection of Service

A customer disconnected for non-payment will be required to pay the balance in full and a reconnection fee of $10.00 before service will be reconnected. may also impose a security deposit based on payment history. Disconnected customers who choose not to reconnect are responsible for their outstanding balance including collection fees incurred by as well as the return of any equipment. If said equipment is not returned in proper working order, the customer will be billed $300.00 for each cable modem. has the right to pursue legal action to enforce payment and the return of its equipment. Any Customer who wishes to reconnect who has a write-off balance must pay the reconnection fee, the balance in full, any collection fees incurred by, and a security deposit.

Credits for Outages will issue a credit for an outage lasting in excess of 24 hours only to customers who apply for said credit. The credit will be equal to 24 hours of the monthly rate for according to the billing plan the Customer has chosen. Within 30 days of an outage, a customer may request credit in writing or by phone. The company will not issue credit if the outage was power or storm-related or if the technician was prevented from gaining access to the equipment to fix the problem. Outages are defined as a total loss of upstream and downstream data flow.


Customers who have pre-paid for service are entitled to a full refund of any whole months of service paid for but not used. Partial months and installation fees are non-refundable. If there are other outstanding balances for City of Bardstown Communications services, reserves the right to apply the refund to unfulfilled balances

Changes in Billing Information

A user must promptly notify of any of the following changes to:

  • 1.) The subscriber’s home or billing address.
  • 2.) Any suspected breaches of security such as: theft, loss, or unauthorized use of a credit card.

Termination of Service

A customer cannot assume that their account automatically terminates when their payment remittances cease. requires verbal or written notification of termination when canceling our service.

Obligations of

Install in a professional manner and in locations mutually acceptable to and Customer, equipment and materials necessary to furnish Internet access services to Customer.

Maintain and repair its equipment so as to minimize interruptions or degradation of service.

At the request of the Customer and upon payment of the appropriate fee, maintain, repair, and replace the internal wiring. Otherwise, shall have no responsibility for the maintenance of the internal wiring.

Obligations of the Customer

Pay all installation, service and other charges according to‘s rate schedule applicable at the time services are rendered. Upon Customer’s failure to make timely payment, may impose late fees and/or terminate service and remove its equipment. The customer agrees to keep their cable television bill current. Failure to keep the cable television bill current can result in the disruption and/or termination of service.

Provide installers a safe working environment.

Assume complete responsibility for improper use, damage or loss of any equipment furnished by

Allow reasonable access into the Customer’s premises for the purpose of installation, demonstration, inspection, maintenance, repair, and removal of equipment in the Customer’s premises.

Make no assignment of this agreement or any rights, or obligations hereunder. Any attempted assignment shall constitute an act of default.

Indemnify from any and all claims of the owner of the premises in connection with the installation and provision of Internet access services if the Customer is not the owner of the premises.

Read this Service Agreement often, updates located at, and comply with all present and future rules of is not responsible for content generated by its customers. The customer is responsible for the content of any and all information they or any user of their account may transmit in any format or form.

The customer is responsible for the activities of anyone else using their account cannot guarantee that all transmissions or communications are truly confidential or private. The customer has provided in writing that he/she understands that they are on a LAN (cable access only) and must configure their software to disallow access to others on the network. assumes no liability for any damages if the customer keeps their computer unprotected.

The provisions of the Electronic Communications Act of 1986 apply in all cases. does not practice any form of censorship. The customer is responsible for censoring any information found offensive, obscene or objectionable., however, does and will comply with all constitutional provisions of the Communications Decency Act. If you are interested in finding out more about content-filtration services please refer to Yahoo’s Filtration Directory, is not responsible for merchandise or services purchased from independent sellers accessed through

Intellectual Property Policy

Customers who use services from computers within‘s domain must not copy, use, or distribute copyrighted or trademarked works of others without the expressed permission of the right holder. If you believe that your intellectual property rights have been violated by a customer, please send a notification to contact us. Be sure to include the following information in your claim:

  • 1. The Internet address (web page address, e-mail, etc.) of the offender.
  • 2. Proof that you have already tried to contact the offender yourself to no avail.
  • 3. Proof that you are the rightful owner of the material. will investigate your claim and determine if the offense is true. If true, we will attempt to contact the offender. If the offender does not remove the materials in question, we will remove access to that page(s).

What Personal Data We Collect and Why We Collect It


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Form Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What Rights You Have Over Your Data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Customer Home Page provides its Customers with *Customer Home Pages. is not responsible for the content of any Customer Home Pages. The customer is solely responsible and by posting a customer Home Page specifically agrees to indemnify and hold harmless, including reasonable attorney’s fees, for any liability arising out of or connected in any manner to the customer Home Pages.
Customers are responsible and are solely legally accountable for all liability including but not limited to defamatory comments, copyright, and trademark violations.
Profanity and obscenity are prohibited on Customer Home Pages. The substitution of “****” in place of profanity is not permissible. does not preview any Residential Home page prior to posting. does not verify, endorse, review or otherwise involve itself in the page before its posted. reserves the right to remove any page from the system without warning.

Content Rules
The following are prohibited:

  1. Pages that promote Commercial purposes, for example:
    a. Advertising products or services whether for profit or not.
    b. Display of Advertisements, including banner exchange services
    c. Conducting raffles, lotteries, or contests
    d. Yard sale-type items are permitted.
  2. Pages that are patently offensive include but are not limited to bigotry, racism, hatred, and profanity.
  3. Pages that promote physical harm or injury to any group or individual.
  4. Pages that contain nudity, pornography, or obscenities of any kind.
  5. Password only and restricted access pages.
  6. Pages with hidden images or pages.
  7. Use of the page as storage for remote loading.
  8. Use of the page that would otherwise violate the Service Agreement.
  9. Your home page and associated files count against the 2Mb of disk space allocated to you for a residential account.

Equipment will deliver to the Customer’s premises certain equipment (the cable modem) for the Customer’s use in connection with this agreement. Internal wiring shall not be considered equipment and shall become the property of the customer upon initiation of service. All equipment is and shall remain the sole property of However, the Network Interface Card and the Ethernet cord which may be installed in a customer’s computer are paid for in the set-up fee and become the property of the customer and Customer agree that the equipment ( cable modem) will not become a fixture. With regard to such equipment, the Customer agrees:
To use the equipment only for the purpose of receiving the services ordered from and for no other purpose.
To prevent any connections to the equipment which are not expressly authorized by
To prevent tampering, altering, or repair of the equipment by any other person other than’s authorized personnel.
To assume complete responsibility for improper use, damage, or loss of such equipment regardless of cause.
To return the equipment in good condition, ordinary wear and tear from proper use is expected, immediately upon discontinuance of service. In the event that the equipment is not returned to in good condition or not returned at all, the Customer agrees to pay $300.00 for each cable modem plus all costs of collection including attorney’s, such sum being agreed to because of the impossibility to ascertain the entire or exact amount of damage may suffer from the loss of revenue due to unauthorized use of such equipment and for other reasons.

Service Calls’s no-charge on-location technical support is available only when a technical issue is determined to be caused by equipment covered by this agreement. equipment covered by no-charge on-location technical support includes:
Fiber-coaxial cable running from‘s head-end to the Customer’s exterior location. Interior wiring shall not be considered as covered equipment and shall become the property of the customer upon initiation of service.
Cable modem provided upon initiation of service.

Pole Attachment

The customer understands that in providing Internet access is making use of poles owned by the local telephone company and/or electric company and that continued use of these poles is in no way warranted by The customer agrees that he will make no claim or take action against either the local telephone company or the electric company if the service to be provided by is disrupted or discontinued.

Breach of Contract

In the event a customer fails to abide by the terms of this agreement or the rules of shall have the right to terminate this agreement and enter the Customer’s premises to remove their equipment.

Entire Agreement

This agreement constitutes the entire agreement between and the Customer for the services and equipment provided herein. No statement, representation, or warranty made by any agent or representative of regarding the service or equipment shall be binding upon unless expressly included herein.


The undersigned represents that he/she is the owner of the premises or is authorized to enter into this agreement on behalf of the owner and will indemnify from any liability from a breach of this representation.

Privacy Notice

Subscriber Privacy Notice
Section 551 of 47 U.S.C. requires us to inform you of the following matter:


  1. We are required to inform you of the nature of personally identifiable subscriber information that we collect and of the nature of the use we make of such information. The information that this cable system collects and maintains includes billing records; service maintenance and repair records; premium service subscription information; marketing information; and subscriber complaints. Federal law prohibits the cable system from collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of services unless you consent. We use this information to sell, maintain, disconnect, and reconnect services; to make sure that you are being billed properly for the service you receive; to maintain financial, accounting, tax service, and property records including records required by the terms of our franchise; and for the purposes described below


 2. We are permitted to disclose personally identifiable information to the extent necessary to conduct our business. In addition, the law allows us to disclose your name and address for non-cable service-related mailing lists or other purposes unless you advise us in writing you do not wish us to disclose it. However, such disclosures of names and addresses may not be in a form that discloses the extent of viewing or other use you may have of any service we provide, nor may it disclose the nature of transactions you make over a two-way cable system. If you do not wish to have your name and address disclosed, please inform our office in writing. Unless otherwise noted, all the personally identifiable information that we collect is used solely for the business purpose of offering and rendering cable television service to you. Some persons have access to such information when necessary in connection with our business. Access is as often as needed and maybe on a day-to-day basis. Those people include cable system personnel; cable system sales agents; businesses that provide services to the cable system, such as our accountants, billing and collection services; program and program guide providers when applicable; program services that will periodically audit subscription information; and representatives of the franchising authority. This cable system will not maintain such information after it is no longer necessary for carrying on our business. As with all the information we maintain, we take reasonable precautions to prevent unauthorized access.

  3. We are required to inform you concerning the period during which we will retain subscriber information. We destroy subscriber information that is no longer necessary for the purpose for which it was collected unless there is a legitimate request or order to inspect the information still outstanding. Paper records such as work orders and installation records are retained for up to five years. Converter records are retained for as long as a subscriber has a converter. Subscriber records maintained in our management information system are routinely deleted from our records as newer information is added. The age of these records varies from address to address, depending on the date when service commenced and the number of transactions. Subscriber billing history is deleted after a varying period, at the most eighteen months, depending upon disk space. Records of technical maintenance and service are retained for at least five years, except that the oldest stored records may be destroyed occasionally to free storage space for new records. Information provided to us upon installation is retained so long as you are a subscriber and is deleted from the system within two years after you terminate your subscription, provided your account is fully paid. Market research information is retained for a maximum of two years. Accounting and billing records are retained in historical ledgers for six years for tax and accounting purposes.


4. Federal law provides that the government may obtain disclosure of personally identifiable information by court order if it offers evidence that such records are material to a criminal case, and if you are given the opportunity to appear and contest the evidence


5. As a subscriber, you may review any personal information held by us which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. (Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers.) If you wish to inspect the records at our system office pertaining to you, please contact us by letter to arrange for a review. The review will be during business hours at our local system business office. You may request correction of any errors in personal information which we collect or maintain pertaining to you.



For technical support, to report website bugs, order new service, or ask any other questions please contact us or call (502) 348-5947. The copyright 1999 City of Bardstown. All rights reserved. is a Trademark of the City of Bardstown. All other products mentioned are registered trademarks or trademarks of their respective companies.

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